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Document Data Vault™

Where are those old paper records now? 

Until recent times, financial records were always supplied to you on paper by post.  These days they are sent to you electronically. 

Where are those old records now? 

Are they in the way?  Have they been relegated to the garage, loft, garden shed or cellar already?

Are you tempted to throw them out?

If so, STOP! Do not do it until you have spoken to us first.

Instead, we can agree to store them in our Document Data Vault free of charge in case they can be used in the future to make a claim.

This service also applies to more recent electronic documents.

That way you have a kind of “insurance policy” to make sure your documents are safe for you to use. 

You should not rely upon asking for duplicates in the future.  The rule of thumb should be that if you destroy your records you will prevent your future claim being successful.

If you wish us to consider offering this service to you, please complete the Contact Form below.

Contact Form

Information required by our regulator

FCA Handbook:  as we are authorised and regulated by the FCA, we must comply with the CMCOB Claims Management Sourcebook.

CMCOB 3.2.1:  We simply wish to talk to you to provide you with more information.  We therefore believe our messages in this website comply with the “fair, clear and not misleading” rule. 

CMCOB 3.2.6:  The type of claim we can help you with could be submitted to the FSCS.  We are not allowed to “suggest” to you that you “will have a more favourable outcome” if you use our services.  However, you are free to form your own opinion.

On this website, we have referred to open-source data from the FSCS’s website.  By comparing it to our confidential data, we know we are responsible for 80% of the mortgage claims paid out in 2024/25.  That is a factual statement.  It is not a suggestion or an opinion that you will have a “more favourable outcome” if you use our services.

Our interpretation of CMCOB 3.2.6 is that it is not intended by the FCA to prevent consumers from having access to fact.  It is designed to stop firms making groundless claims.  We whole-heartedly support that aim.

CMCOB 3.2.7:  To satisfy this rule, we state that you are “not required” to use our services.  It is possible for you to present your claim to the FSCS yourself, without paying any fees.

However, it is only fair that you know that the FSCS has sought to impose “rules” since 2024 which include deadlines to limit (1) the evidence put forward and/or (2) the ability to ask for a review.  You might conclude that these rules could prejudice the outcome of your claim.  We must not make any such suggestion.

CMCOB 3.2.9:  on this website we stated that our services are supplied on a “no-win, no-fee”.  We are therefore also required to state that:-

    1. the fee you will pay depends upon the compensation you receive and is controlled by the FCA’s Fee Capping Rules; and
    2. if you terminate our retainer after we have embarked upon your claim, we will charge you a termination fee which is a reasonable fee and reflects our lost opportunity to receive the whole agreed fee.